Trend Won't Update & Computer Won't Start Up

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I spent hours yesterday trying to upgrade my Trend Maximum Security as it wouldn't update. My Lenovo laptop with a Windows 8 OS is running extremely slowly as a result! Finally, after having to restart several times, Trend was at 70% in the upgrade process; however, it was stuck there for hours. Finally I unplugged my laptop to wait for the battery to die and restart. Unfortunately, I then received a Microsoft blue error screen flash and then a Lenovo message that my laptop is self repairing itself. It appears to be frozen and doing nothing.
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Posted 1 year ago

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TM_Pat, Employee

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Hello ksvirtualparalegal18 and welcome to the Community!

Thank you for bringing this up to us and apologies for the inconvenience.

Please follow the instructions from this article to help us resolve the problem.

Getting stuck on Windows Startup Repair after updating Trend Micro Security

I hope this helps! Should you any other concern, please let us know.


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