Trend will not allow me to scan a document using my printer

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
Photo of dianeteeter


  • 70 Points

Posted 1 year ago

  • 1
Photo of TM_Kaye


  • 3,274 Points 3k badge 2x thumb
Hi dianeteeter

I'm sorry to hear that you are experiencing this issue.

How did you know that the Trend Micro program is causing the issue? Did you encounter any error messages when trying to do a scan? 

Also, please see this link on how to troubleshoot any issues with the printer.

Let us know how it goes.