Trend thinks trying to print from Chrome is an attack

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  • Updated 2 years ago
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I had to reset my Google Chrome browser because it became cripplingly slow. This solved the internet paralysis problem, but now when I try to print from any web page, or change settings in Chrome, Trend Micro considers it an attack by "someone" on a Chrome vulnerability and shuts down Chrome immediately giving no options to adjust settings in Trend. This is crippling my use of my computer. How can I correct this problem?
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bmegli

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  • frustrated

Posted 2 years ago

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kdodson368

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This reply was created from a merged topic originally titled Chrome.exe32 exploitation..

How do I get rid of this? it shuts my browser down every 7 minutes and shuts browsing down immediately every time I try to print from the web.
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d54oden

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This reply was created from a merged topic originally titled Chrome exploit problem.

each time I open Chrome I get a Trend message that "Someone tried to exploit vulnerabilities in Chrome and that Trend blocked it". The browser will not open. How do I find and fix the problem?
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TM_Claudia, Employee

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Trend Micro Security has an Anti-Exploit solution which prevents browsers (like Chrome) from running malicious scripts on infected websites and terminates a process which might be vulnerable.

While we investigate the matter, can you use other browsers (Internet Explorer or Mozilla Firefox or other browsers) and let us know if the problem persists? We would like to know if this happens only in Chrome. Can you also let us know if there is a specific website you are accessing when Trend Micro Security closes Chrome browser? 

We will keep this thread updated as soon as we receive information.

Trend Micro Home Users Community
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kdodson368

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Claudia, this morning Trend just slams me shut before I can even log on through Chrome. I tried Explorer (like you recommended) and it works okay. No specific website related to the issue, though yesterday it was printing issues while on-line, and today it's logging into/going on-line with Chrome. I'm in Explorer now. Titanium says my machine in clean. Perfect. Nothing wrong with it. Yet I scanned with 5 separate free downloads and each one found bad stuff...Titanium didn't and still  hasn't. Bummer dude. Any help is appreciated.
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kdodson368

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Any insights yet, Claudia?
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TM_Claudia, Employee

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Sorry for the late response and thank you for the information you provided. Our product development team is still investigating this issue. We'll provide you an update once the detection issue is fixed.

For your malware concern, paid antivirus will provide your computer with different layers of solution from prevention, detection, and cleanup while free antivirus might rely on just a few which requires it to be aggressive in their detection which can lead to a false alarm. 

You can contact our email Support Team in this page anytime to submit a sample of the file detected by the free antivirus you used so we can verify whether it really is malicious or not. Thank you.

Trend Micro Home Users Community
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kdodson368

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Thanks, Claudia. I'll keep that in mind. Thanks for the link. Working in Explorer is a nightmare...slow, locks up, trouble running scripts...I spend more time waiting on it than working with it, which feeds into my level of discontent, I'm afraid. Also, I have to keep turning Trend Micro on every morning...after the warning window that says my anti-virus is off. It's just kinda like, "What?"  Thanks for listening. Lord willing your PD Team will hit on something today.
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TM_Claudia, Employee

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@kdodson368   Sorry to hear that you're still seeing the error message. I've passed your situation to our Back End Department and I'm afraid that there's no resolution at the moment.

If it's possible, we would like to gather some logs from your computer for further investigation. Could you create a "new" conversation in private to provide the necessary information below?

++++++++++++++++++++++++++++++++++++++++++++++++++
・Name:
・Contact Number:
・Email:
・Serial Number:
・Call Back Date/Time (with Standard Time):

Please refer to the online article to create a private conversation: [How-To] Create a discussion thread in private 
Note: please make sure you've ticked POST THIS CONVERSATION PRIVATELY? before you post. 
++++++++++++++++++++++++++++++++++++++++++++++++++

Our engineer will contact you directly on the call back date and time. Thank you!

Trend Micro Home Users Community
(Edited)
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kdodson368

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Hey Claudia,

Sorry for the delay in getting back with you. We're on vacation and are in and out of wireless service. Next week we'll be involved with a week long orientation program. Really won't have time to let you guys inside my machine until the second week of August. How long do you think you'll need?

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TM_Claudia, Employee

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Thank for your reply. I'm truly sorry to bother you on your vacation, and I understand that it's quite difficult for you to spend times with our engineer until the second week of August.

If you're asking how long will we take for gathering the logs, it depends on your computer environment, but normally it takes 1 to 2 hours; if you're asking when will the issue be fixed, I'm afraid that we cannot estimate at the moment. Many apologies for the inconvenience. 

Trend Micro Home Users Community
(Edited)
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kdodson368

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Hey Claudia, I'm back in the office. I'm ready to work on this thing if you're ready to work on this thing. I'll give the private conversation thing a try.

What serial number are you looking for?



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TM_Claudia, Employee

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@kdodson368  Thank you in advance for your kind cooperation! Please provide the necessary information in private mode as below, and schedule a callback time for next week.



Regarding the serial number, we're asking for the number that you activated the Internet Security (20 digits, start with letter "P"). Here's an online doc for your reference:
Finding the serial number of Trend Micro Security

Your time and help will be greatly appreciated.

Trend Micro Home User Community
(Edited)