Trend scan stops and freezes at 46% when scanning file DW20.EXE

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  • Updated 2 years ago
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mark2dogs

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Posted 2 years ago

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woodartisan55, Champion

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Here's an answer from a previous post with pretty much the same problem. I believe it should help.

https://esupport.trendmicro.com/en-us/home/pages/technical-support/1104604.aspx?_ga=1.63269935.14082...

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TM_L, Official Rep

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Hi @woodartisan55, thanks for helping!

Hi @mark2dogs, sorry for the inconvenience caused.

The scan hangs issue may due to high CPU usage or locked/corrupted file, and we have a support article about this situation that should help you:
Scan does not finish and you cannot turn off Trend Micro Security software

Please let us know if the solution works for you. Thanks!

Trend Micro Home Users Community

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