trend popups advising of forthcoming scan every few minutes if you can t stop this then may be we stop using trend.. Please fix it.

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  • Updated 1 month ago
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keep getting advice of forthcoming scans every few minutes how can i stop this?
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JBFOREST

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Posted 2 months ago

  • 1
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TM_Iya, Employee

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Hi JBFOREST,

Can you try to perform a stop and start all components via Diagnostic Toolkit? 

To do that, you may follow these steps below:
  1. Open the Trend Micro Diagnostic Toolkit. Do the following:
    • For Windows 10:
      1. Click Start > All Apps > Trend Micro Security > Trend Micro Diagnostic Toolkit.
    • For Windows 8.1:
      1. On your keyboard, press the Windows Windows Key + C to open Charms bar.
      2. Click Search.
      3. On the Search box, type "Trend".
      4. Click Trend Micro Diagnostic Toolkit.
    • For Windows 7:
      1. Go to Start > All Programs Trend Micro Security > More Tools and Help > Trend Micro Diagnostic Toolkit
  2. Click Yes when the User Account Control window appears.
  3. Click the (C) Uninstall tab.
  4. From the Uninstall tab, click 5. Stop all Components and then after 5-10 seconds, click the 4. Start all Components.
  5. Close the Diagnostic toolkit after. 
  6. Open your Trend Micro program or the main console. Look for the human shadow icon beside the question mark icon and click it.
  7. Press the "About the Software".
  8. Check if the updates will take for an hour or less.
Let me know how it goes. Hope this helps.

If you can send a screenshot of the pop up as well, this would be greatly appreciated.

~Iya
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JBFOREST

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I followed this advice and it has worked so far thanks.  JF
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TM_Pia, Employee

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Hi JBFOREST,

Glad to know that everything's working now. In case you need more help, please let us know. 

~Pia
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roy64

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I WISH I COULD STOP THESE DAILY 30-40 MESSAGES.... TELL ME HOW... OR BETTER... STILL DO IT FOR ME..... ROY64@ADAM.COM.AU   THANKS
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TM_Kim, Employee

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Apologies for the inconvenience, roy64.

Can you send a screenshot of the messages you are getting?

Awaiting for your response.

- Kim
(Edited)

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