Trend password manager no longer runs on firefox will this be fixed?

  • 5
  • Problem
  • Updated 2 months ago
  • Acknowledged
only happened today 04/05/2019 , manager still installed . Firefox says it is not certified to run on Firefox
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Graeme

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Posted 5 months ago

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rockiefish

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WHY? This was totally unexpected. I spoke with Trendmicro premium support to see if they knew anything. They did not, & were unaware of the move by Mozilla. My opinion: for freeware, Firefox is kind of high-handed. I emailed FF support(?), got no response. Switched to Google, problem solved! This whole thing was very maddening and left me feeling like Mozilla  didn't give a sh*t what their subscribers thought. Going with Google seemed to be the lesser of all the evils, time will tell.
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TM_Reine, Employee

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Hi Graeme

We are already aware of this issue with Mozilla Firefox. You may use other supported browsers like what rockiefish did or update your Mozilla Firefox to version 66.04. Let us know if the same issue will persist 


~ Reine
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warwick.greenham

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I have had intermittant problems similar. I go to a site to log in, passwor manager stays asleep!
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TM_Kim, Employee

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Sorry to hear about your experience, warwick.greenham.

May I know the version of your Mozilla Firefox, please? 

Awaiting for your response.

- Kim
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work

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This reply was created from a merged topic originally titled Trend Micro Toolbar disabled in Firefox 66.0.3.

Trend Micro Toolbar could not be verified for use in Firefox and has been disabled. I'm using Windows 10 Pro version 1803. 64 bit operating system
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howard

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This reply was created from a merged topic originally titled latest firefox 66.0.3 will not allow trend password extension install, says it is....

strange, the last firefox update was april 11th 2019.
password manager extension has dissapeared overnight.
trend micro password manager & trend micro toolbar have been disabled and moved to unsupported, and labeled as 'legacy' extensions
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sales

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This reply was created from a merged topic originally titled Hi. The passwword manager isnt working in firefox due to the add on being corrupt....

Hi. The passwword manager isnt working in firefox due to the add on being corrupted?

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sarah

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This reply was created from a merged topic originally titled Password Manager Extension for Firefox no longer works and is saying it is corrup....

Only occurred a couple of days ago and is still working on Google Chrome, but would much prefer to use Firefox
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TM_Ann, Official Rep

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For escalation

Please reference the new conversation here: Password Manager not working in Mozilla Firefox
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dcbrixia

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I agree w/ sarah. Is there a plan for diagnosing and fixing this incompatablility?
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sarah

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Since I've done an update to Firefox I haven't had any problems
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TM_Iya, Employee

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Hi,

Thank you sarah for your suggestion about updating your Firefox. 

You may try to perform an update as well dcbrixia. Let me know how it goes.

~Iya
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BONDIFORM

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Tech or Cust Supprt,
Actually an update was just done with Firefox and still I'm seeing (Just Did  a Clean Install with Windows 10, so much better when you have the Disc or USB) and still I am not able to sign on to this (I use it a lot - GREAT Feature!!) Yes! I have performed stopping components and re-installing from the SUPPORT linked page brought up. Still trying to refresh, but still no sign in button with unable to help with passwords.

Thank you in advance!!
 (I do have the premium with 10 devices expires next year 2020)
Mike
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TM_Iya, Employee

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Hi BONDIFORM

For Escalated Case

Please reference the new conversation here: Password Manager not working in Mozilla Firefox
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BONDIFORM

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Tech or Support,
All updates were performed Firefox and Windows !) (Recent Feature Update, May have been the cause ?) Otherwise trying to get extension for Firefox and re-routed back to Trend Micro support page is still going on. I have also uninstalled it and re-installed it. Weird !! 
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TM_Ann, Official Rep

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Hi BONDIFORM,

I sent an email to you about endorsing your case to our Senior Engineers in order to check your device. 

Awaiting your response.
- Ann
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george.frangs

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I am experiencing the same issue with firefox 68.0. I've uninstalled and re-installed and still not working.

Please advise?
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george.frangs

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Hey Ann,

I've been unable to respond due to me working on a cruise ship, and a stable internet connection is hard to come by. I have updated firefox to version 68.0.1 now, and I re-installed pwm, yet the problem persists. I got chrome, and no issues there.
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TM_Cha, Employee

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Thank you for the update, george.frangs.

I'll be sending you an email to continue the troubleshooting needed on your device.

~Cha
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johann.hechter

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I Have Firefox version 68.0.1 (64-bit) and it still does not work

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warwick.greenham

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I have used Firefox with Trend Max, and have had problems for the last two years.
I am coming up for renewal and have been thinking of changing to another security system and pwm.
Pasword manager "goes to sleep" does not readily respond to new logins.
I am at a loss.
I would like to say fix it or I walk, I know that is drastic but tough times requires drastic.
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TM_Reine, Employee

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Hi warwick.greenham,

Apologies for the inconvenience this had caused you, We had recently released an update to address these concerns. Can you please verify if you have the latest version installed? 

To do that just check the program version on Programs & Features:
1. Press the Windows key & R at the same time.
2. On the Run window, type appwiz.cpl then click the OK button.
3. Check program version: 



It should be 5.0.0.1058

- Reine