Trend Password Manager Firefox Extension could not be verified for use in Firefox and has been disabled.

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  • Problem
  • Updated 2 years ago
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My computer lost trend altogether incl pw manager. In tray it replaced the symbol with a similar looking icon that handles pointer. Many many problems with any browser. Trend was reinstalled. Ran full scan. Now noticing password manager is gone. How do I get it back. I feel like I've been hacked and need to change all of my passwords.
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  • 70 Points
  • worried

Posted 2 years ago

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TM_Claudia, Employee

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Thank you for informing this issue. Could you please confirm the version number of Password Manager you're using by following page first?
Using the About and Help option in Password Manager - see "About" section.

If the version number of Password Manager is below 3.5, please refer to following pages to install the latest version:
1) Uninstalling Trend Micro Password Manager on Windows  
2) ​Downloading and installing Password Manager on Windows and Mac

If you are using Password Manager 3.5 version, please download Health Checker​ tool from following link to fix this problem:
Downloading Health Checker​ tool

If the problem persists, please describe the problem in detail, and I'll be glad to help you further. Thanks!

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