Trend Mobile Security disconnecting bluetooth

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
My Samsung Galaxy S8 is having its bluetooth connection with my Garmin Fenix 5s watch constantly disconnected by Trend Mobile Security App and it is very annoying as I want it to be constantly connected. I can't see anywhere in the settings that allows you to setup what apps it blocks the bluetooth connection for? BTW - the Just a phone feature is NOT selected.
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steveawicks

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  • Annoyed

Posted 4 months ago

  • 1
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TM_Onini, Employee

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Hello steveawicks and welcome to the Community!

It is possible that your Trend Micro Mobile Security System Tuner's Just-a-phone mode or Auto Just-a-phone mode is turned on. Just-a-Phone Mode can help keep your mobile device going longer. While Auto Just-a-Phone lets you customize how the app behaves by setting up automatic responses based on how much power you have left.

Kindly check the settings of your System Tuner by following the steps below:
1. Open the Trend Micro Mobile Security application.
2. Tap System Tuner.
3. Tap Auto Just-a-Phone and check the settings, whether it is enabled. 
4. Configure your settings. 

To know more about the System Tuner, kindly check the link below:

Using the System Tuner feature in Mobile Security for Android

I hope this helps. :)

Trend Micro Home Users Community
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steveawicks

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Thanks, I believe this has fixed the problem but to get to the settings for this shouldn't be so convoluted to start with either.
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TM_Victor, Employee

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Hi steveawicks,

We are glad to assist you on this.

Should you have further concerns, please do not hesitate to post again and we at the community will be glad to assist you on it.

Have a great week! :)

Trend Micro Home Users Community