Trend Mircro mysteriously got uninstalled

  • 1
  • Problem
  • Updated 1 month ago
  • Acknowledged
  • 1
I just noticed Trend Micro Internet Security was uninstalled on my PC.  I was shocked and disappointed.  A quick search of Google revealed that others have had this problem.  Trend technicians offered solutions on how to reinstall the software but Trend doesn't seem to be acknowledging that this is a MAJOR problem.  If I didn't still have 234 days left on my subscription I would CANCEL it immediately!!!  How does this even happen and why isn't Trend acknowledging this is an issue?
Photo of patrick.ladd

patrick.ladd

  • 72 Points

Posted 1 month ago

  • 1
1 month ago
Photo of TM_Pat

TM_Pat, Official Rep

  • 10,286 Points 10k badge 2x thumb
Hello patrick.ladd,

Sorry to hear that you experience this kind of issue with Trend Micro Security.

We have recently rolled out an automatic upgrade for Trend Micro Security and this was silently downloaded by your program so that it won't interfere while you work.

As a part of the automatic upgrade, the new version will have to overwrite the old one - this is where the problem may have come from. It is possible that the upgrade was interrupted at some point that's why it wasn't able to push through after removing the old version.

You may install the latest version of Trend Micro Security on your computer and you may get the instructions here: Upgrading Trend Micro Security software to the latest version

If you have any other concern or question, feel free to reply to this thread.

Regards,
Pat
  • 1

Powered by Get Satisfaction