Trend Micro's mobile app for IOS issue

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I was trying to download the Trend Micro's mobile app for IOS but it doesn't exist and in other APPLE's market foreign I can't do that..what can I do?
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aprado061

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Posted 2 years ago

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TM_L, Official Rep

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Hi @aprado061, we're checking internally to get you more information on this and sorry for the inconvenience caused.

Trend Micro Home Users Community
(Edited)
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TM_L, Official Rep

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Hi @aprado061, sorry for not getting back earlier. 

After confirming with our related Team, for Mobile Security for iOS, we are sorry to inform you that Mexico is not on our selling country. 

For a workaround, we suggest changing Apple Account registered as United States, Australia, Canada or New Zealand to download and install Mobile Security for iOS. Here are an Apple's online help document and our support document for your reference:
Change your iTunes Store country or region

Downloading, installing, and activating the full version of Mobile Security for iOS

Please let us know if you encounter other issues or questions with Trend Micro product in the future. Thank you!

Trend Micro Home Users Community
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aprado061

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I will try to change for iTunes Store country....But I don't think that I can able to do that, anyway thanks for your soon answer.

Greetings,

Arturo.

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TM_L, Official Rep

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Hi @aprado061, thank you for understanding.

If you have difficulty in changing iTunes Store country or region, we suggest you contact Apple for further help.
Contact - Apple

Please let us know if you encounter other issues or questions with Trend Micro product in the future. Thank you!

Trend Micro Home Users Community

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