Trend Micro's Lack of Support

  • 1
  • Problem
  • Updated 5 months ago
  • In Progress
I've been having trouble running a full scan on my computer.  Trend Micro's staff constantly tell me that its the files on my computer.  The number of files on my computer haven't changed that much.  I noticed, the slowdown right after I downloaded a trend micro update last year.  

I'm tired of being jerked around by your rookie staff.  Each time that I've contacted trend micro, I have spent several hours on the phone trying to convince your staff the my concerns are legitimate. 
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  • 70 Points
  • Pissed Off

Posted 5 months ago

  • 1
Photo of TM_Cha

TM_Cha, Employee

  • 2,014 Points 2k badge 2x thumb
I apologize for the inconvenience that this has caused you, saxjust4lovers

I have endorsed this case to one of our senior engineers. Please expect an email within 5-10 minutes where we can continue our conversation.


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