Trend Micro will randomly disable itself

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  • Problem
  • Updated 3 months ago
Trend Micro will randomly disable itself and have to be restarted manually or through a reboot. This is completely unsatisfactory. Back to my former security software - at least they are able to make a reliable product. Dell Vostro 3560, 6G RAM, Win 7 Pro sp1, Trend Micro Internet Security v12.0
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Robby Hammond

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Posted 3 months ago

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TM_X, Official Rep

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Hi Robby, 

Apologies for the inconvenience. Are you able to perform the solutions provided in the link below?

Unable to start Trend Micro Security software

^X
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Robby Hammond

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Your "hotfix" now causes this POS to disable itself even more often than before.  I am done with your incompetence and worthless junk, putting on a real security system - not some flybynite wanna be.  Never again.  YOU SUCK...
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Tom Emmelot, Champion

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Hi 

Robby Hammond

I run the program on 3 win7 and 1 win10 machine and i never had this behavior of the program.
Did you read and followed this?

Programs to remove before installing Trend Micro Security
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx
Or any other program that does real-time things on your PC like CCleaner pro or so?
Any second AV program or AM program can give this behavior.
Did you ask for personal help?
The TM personal can look with you on your PC to solve the problem.

Kind regards,
Tom




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TM_Pat, Official Rep

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Hi Robby Hammond,

Please check out Tom's suggestion to help us resolve the problem. Please let us know if you will still encounter the same issue after doing so.

Regards,
Pat