trend micro troubleshooting tool

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  • Problem
  • Updated 1 month ago
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lenovo laptop
windows 10 pro
trend micro internet security

the trend micro troubleshooting tool keeps installing itself, and i've noticed "special logon" and "logon" constantly showing up in the security event log

can i find out who at trend micro has been remotely accessing my windows installation?

occasionally i also find 'trend micro platinum user session agent' running in the process list

i suspect this is because some years ago, my trend micro serial number was taken when my pc was compromised

can i change my trend micro serial number?
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eagle.soar

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Posted 1 month ago

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TM_Joemar, Official Rep

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Hi eagle.soar,

Welcome to the Community!

Trend Micro Troubleshooting Tool is installed together with the Trend Micro program itself. It is used by one of our technical support team to easily troubleshoot any Trend Micro related issue. That is not a full remote access tool by the way.

Also, after every session with the Troubleshooting tool or every time the computer is restarted, anyone connected to your computer will get disconnected.

Regarding the Trend Micro platinum user session agent running on the process list, it is a process of Trend Micro that makes sure that the program is up and running and protecting your device.

Hope it clarifies your questions.

Regards.
Joemar
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eagle.soar

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can i change my serial number?
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TM_X, Official Rep

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