Trend Micro Toolbar not working since Firefox updated to version 53.0.2

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged

Since Firefox updated to version 53.0.2 Trend Micro Toolbar is not there. I have opened the

Trend Main Console unchecked the toolbar setting, closed Trend Micro, opened again, and checked the toolbar box,

the toolbar shows up straight away in IE11 but there is no sign of it in Firefox.



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ynelson374

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Posted 1 year ago

  • 1
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TM_Shella, Employee

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Hi ynelson374,

Thank you for contacting our community.

You may manually re-enable the toolbar on Firefox’s Add-ons Manager. You may visit the link below on how to do this.

Trend Micro Toolbar extension is disabled in Firefox

Thank you and have a great day!

Trend Micro Home Users Community
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ynelson374

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Thank you for your reply, but the extensions do not show up in Firefox, or in Trend Micro Privacy

Scanner. Only IE11 is still showing.

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TM_Ferry, Employee

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Hi ynelson374,

Thank you for your prompt response and update. Apologies for the inconvenience this has caused you.

As checked, the version of your Mozilla Firefox is the latest version.

As of the moment, our Trend Micro toolbar is not yet compatible with this version and we do not have time table when will this be fixed.

Rest assured our developers are now working on it and TM toolbar will be available on your Mozilla Firefox.

Thank you for your patience and have a wonderful day!

Trend Micro Home Users Community
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ynelson374

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Thank you for letting me know so I will not spend so much time playing with it now.
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TM_Ferry, Employee

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Hi ynelson374,

You're very much welcome and thank you for your understanding. 

Please don't hesitate to post here on our community if you have any concerns/inquiries regarding Trend Micro program.

Enjoy the rest of your day!

Trend Micro Home Users Community
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Tom Emmelot, Champion

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Hi ynelson 374,

I got Firefox 53.02 and it is all working well!!!
But if you use the 64 bit version, it wont!
So tell me is that the case?
Go than back to 32 bit, i did not seen any difference between the 2 !

Kind regards,
Tom
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ynelson374

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Thank you Tom, I am running the 64 bit version as I have a 64 bit operating system, but I will

go for the 32 bit version, and post back when I am done.





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ynelson374

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Hello Tom, Thank you so much. I have just downloaded the 32 bit version, and Trend started

working straight away.
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Tom Emmelot, Champion

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Hi ynelson,

Yes ok, i tgetting to now TM better the the Employees! ;)
Beta tester for more then 10 years now. :)

Kind regards,
Tom