Trend Micro Seem to be Stuck

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  • Question
  • Updated 8 months ago
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Trend Micro has been working on a full scan  for about seven hours now and is only about 15% done.  Is this normal?
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Linda Dahl

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Posted 8 months ago

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TM_Kiko, Employee

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Hello Linda Dahl ! Welcome to the community!

We understand that you are having troubles with the Trend Micro program as it seems to be stuck while performing the scan. Allow me to help you with this.

May we know if this will the first time that you will be running the scan? If yes, the program might really take time in performing the scan but not to the extend that it will be that long but, it might also depend on the speed of your computer.

Can you also check if you have another Antivirus program installed on your computer aside from the Trend Micro Program? If yes, that might be the cause of this problem as it might be the one conflicting with the scanning process.

Also, we have checked your account and it seems that you are not yet using the latest version of the Trend Micro program on your computer. Can you try upgrading it first to the latest version (version 12, 2018) then try performing the scan afterwards?

I hope this helps.

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