Trend Micro removing important game files from video games...

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  • Updated 11 months ago
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I have a problem with Trend deleting important files for certain video games on Steam and with Steam related files, detecting them as viruses. This is inconvenient at least and game-breaking at most due to the fact that Trend automatically deletes files it detects as viruses with no option to recover them without adding said program to an exception list. I would like to know if there was a way to get Trend to completely ignore entire files such as C:\Program Files (x86)\Steam and everything inside it, or a simpler method of recovering files.

Thanks
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claire2701

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Posted 1 year ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,
I'm a gamer and using Steam. No issues. Strange.

Anyway, please, set the Steam folder to exception list:

Configuring Trend Micro solution

I hope this helps.

Feel free to add me on Steam, I'm Max_Slo. :)
(Edited)
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claire2701

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Hi Max,
The most main-stream game for it to happen to for me was Doki Doki Literature Club, which i suspect is due to the way the game makes edits to the actual files content, causing it to be detected as a virus.
It has happend with other games as well, but they are less well known.
I have added the Steam folder to the exception list, but my issue is slightly old and i am not currently experiencing issues, i just want to know that it wont happen again.

Thanks for the suggestion.
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Max Slo, Champion

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I downloaded DDLT and it runs well. (Strange game... o.O)
I have no false positive issues, in fact I never set any exeption list.

Anyway yes, if properly exceptions are setted up, TM will ignore files.

Remember also to activate Mute before starting a game and do not use Folder Shield on games floders and save data folders (Documents, for example) in order to have games running well and save data files correctly read/write. 

Of course, check if you are using up to date TM version: 12.0.1226. 

Ciao. 
(Edited)

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