Trend Micro Program us causing High Disk Usage - May 2017

  • 1
  • Problem
  • Updated 12 months ago
  • Acknowledged
Hi, I've got the same problem... Did you find the solution? Can you explain me it!
Now I've unistalled TM Maximum Security to be able to work!
Thanks a lot in advance.

Note: This conversation was created from a reply on: Trend is causing high disk usage.
Photo of ecavallini

ecavallini

  • 60 Points

Posted 12 months ago

  • 1
Photo of TM_Kiko

TM_Kiko, Employee

  • 8,892 Points 5k badge 2x thumb
Hello there ecavallini ! Thanks for posting your inquiry here.

We have created a new thread for the concern that you are having as the thread that you have replied on was opened 11 months ago.

To help you with your concern, may we know if you are using the latest version of the Trend Micro Program?
You can check that clicking on this link:

Checking the program and version of the Trend Micro product installed on my computer

If you are using the latest version already, there are several reasons why you are experiencing this issue.

1. You might have installed a conflicting Program
- See this link for the list of the Programs Conflicting with the Trend Micro Program

2. Your computer is infected by a malware.
- You can run the Anti Threat Toolkit, a free scanning tool that will look for malicious programs on your computer. See this link for the free tool.
 Using the Trend Micro Anti-Threat Toolkit to analyze malware issues and clean infections (refer to the Clean Infected Computers portion)

3. There are conflicting files, processes or missing permissions.

- For this case, you can do a clean reinstallation of the Trend Micro Program by following these steps.
 a. Run Uninstall tool.
  Uninstalling Trend Micro Security software using the Uninstall Tool

 b. Run remnant File Remover 
 Using the Trend Micro Remnant File Remover Tool

 c.Run Permission Tool
 Using the Trend Micro Permission Tool

 d.Installing the Trend Micro Program
 Click on the link for the Free Download and Installation guide.

Installing Maximum Security 2017  - If your serial number starts with X
Installing Internet Security 2017     - If your serial number starts with P
Installing Antivirus+ Security 2017 - If your serial number starts with A

Let us know if this works so our friends in the community can know what solution helped you with this problem. 

Thank you and have a wonderful day!

Trend Micro Home Users Community