Trend Micro premium downloads, asks for a 64 bit which I download, but then nothing happens. Who do I do next

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Photo of discgolferbob

discgolferbob

  • 70 Points

Posted 2 years ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 18,470 Points 10k badge 2x thumb
Hi discgolferbob
You first got a downloader, that start a download and a installation.
What is the name off that downloader?
Look here:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/internet-security-2017/1115023.aspx?_ga=1.186910571.298793850.1478966651

Kind regards,
Tom
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @discgolferbob, welcome to Trend Micro Community! 

For your this issue, we suggest using Diagnostic Toolkit to uninstall your previous version of Trend Micro Security (if you have install previous version.), then install Premium Security to resolve your problem. Please refer to the links below for detailed steps:
  1. Uninstall Maximum Security by Diagnostic Toolkit
    Uninstalling Trend Micro Security and older programs using the Diagnostic Toolkit
  2. Since you are using Premium Security, please refer to the following support page to install Premium Security:
    For Premium Security(Serial Numbers starting with "X")
    Installing Premium Security 2017
Please let us know if the above procedures work for you. Thank you!

Trend Micro Home Users Community