Trend Micro not installing and giving an error message

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  • Question
  • Updated 10 months ago
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I have had trend Micro for the past year and been very happy with it. I purchased Trend Micro for 6 devices for 12 months from JB-Hi yesterday and there was no disc only a Security number. I had fully uninstalled the programme from my computer as I was under the understanding that there would be a disc in the package. I have been trying to re-install my original Trend Micro Maximum Security 10 and I get to the last 1% and I get this error message:
//1603,3002,0xe01a 000c
I am getting this error message at the very last stage of installation:
//1603,3002, 0xe01a 000c
Why won't Trend Micro finish is installation fully. I have downloaded Trend Micro uninstall tool and ran it to no avail. I then downloaded your virus checker and ran that and my computer was clean. can you please help me finish installing this on my computer PLEASE!!! Thank You! Carol
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Posted 10 months ago

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TM_Ron, Employee

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Hello hilltc3948

Welcome to the community!

As for your concern, the reason might be because of the remnants of your old Trend Micro software that is still saved in your computer. What we can do is to remove the remnants by using our Remnant File Remover Tool. Please go to the link below to access the tool.

Using the Trend Micro Remnant File Remover Tool

After using the Remnant File Remover, please download and run the Permission tool in the link below to fix any permission issues.

Permission Tool

When you have done the steps above, please check your computer if you have any Trend Micro folder in the paths below. 

Local Disk (C:) > Program Data
Local Disk (C:) > Program Files
Local Disk (C:) > Program Files(x86)
Local Disk (C:) > Users > [User Name] > Appdata > Local

If you see one, you can delete it then restart your computer and proceed on installing the Trend Micro Maximum Security by following the link below.

Installing Maximum Security 2017

Hope this information helps you. Should you have any further inquiries, please do not hesitate to contact us.

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