Trend Micro Mobile Security is not available on AppStore Brazil.

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  • Updated 1 year ago
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Trend Micro Mobile Security is not available on AppStore Brazil. For this reason I can not install the product on my iPhone / iPad.How do I use the product I bought?
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davivernon

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Posted 1 year ago

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TM_Kiko, Employee

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Hello davivernon ! Welcome to the community!

Hope this message finds you in a good time.

We regret to inform you that the only way to have the Trend Micro Mobile Security for iOS downloaded is through the AppStore and since it is not available for your region, we will be having troubles in using that program.

However, you can still maximize the usage of this license as you can use it on computers using both Windows and Mac operating systems

We hope you understand.

Trend Micro Home Users Community
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radek.potera

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Hi, I've got the same problem in my AppStore in Poland.
I bought your product for security my IOS equipment too.
There is no single word in your product description that IOS will be protected only in USA. Means you are selling product which is incomplete.

Do you have any plan to fulfil your product to the AppStores outside USA?
There is any work around that you recommend and we have a chance to use your software?

thanks and regards
Radek
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TM_Iya, Employee

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Hello radek.potera and welcome to the community!

Thank you for letting us know your concern. Regarding that, I would like to inform you that the subscription that you purchased which is the Trend Micro Maximum Security, it is available on all countries. However for the Mobile Application, there are countries that are not available from the App Store.

Then for our Mobile Security, it is available outside US,but it is not available on Poland and other countries because it depends on the policies of App Store per region.


We hope you understand.

Trend Micro Home Users Community
(Edited)

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