Mis-charged for Maximum Security license renewal

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Re Customer 473922535003
Your price table shows cost as $129.95 for 24 month Max Security 4 Device renewal however I have been charged $139.95. Please explain.
Also can you merge my previous subscription with renewal so that I get the benefit of remaining days.
Regards, Alexander Semciw
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alcatfish

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Posted 3 years ago

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TM_Claudia, Employee

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Official Response
Apologies for the delay in responding. After checking internally, we verified that you have been mis-charged for your Maximum Security 2016, 4 User, 24 Months license. The amount should be AU$129.95, but AU$139.95 was charged. We can offer 2 options to resolve this mistake:
1) Refund AU$10
2) Add 3 months to your current license.

Please let us know which option you prefer. Again, we deeply apologize for the inconvenience caused.

Regarding your request to merge the remaining days of the old license to the new one, we've done that and the new expiration date is May 12, 2018. Please also let us know if this is in line with what you're expecting.

Thanks very much for your continuing use of our products!