Trend Micro Internet/security won't start

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I have Win 10. Trend Micro worked. It won't load now. I try using the Windows Security & Maintenance window. It says TMIS is off. I select it, click the Turn On button. The TMIS icon displays in the task bar (lower right), then disappears. I go to the "Start Menu", click on the TMIS icon, the logo displays, then closes; no change in "Off" status.
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Posted 2 years ago

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TM_L, Official Rep

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Thank you very much for being a long-time Trend Micro product user! For your "Trend Micro Internet Security won't start" issue, we have a support article about this situation that should help you:
Trend Micro Titanium does not start or turn on

It's quite a few steps to perform, but please do let us know if it solves your issue. We'll assist you if you still encounter problems.

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the installation issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you!

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