Trend Micro Internet Security slows a progam down

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  • Updated 8 months ago
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I'm working with an accounting program that is located on an NAS. Since the last update of Trend Micro Internet Security, that program is very slow. I almost can't work with it. I have already added the path and the program to the exemption list. But that has not helped. As soon as I switch Trend Micro Internet Security off the accounting program works normal.
Can you please advise me how to solve that problem.Thanks a lot.
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christa

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  • frustrated and can't work properly

Posted 8 months ago

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TM_Victor, Employee

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Hi christa,

Thank you for posting your concern here.

Do you mind trying the hotfix found on this link below?

[Hotfix] Application hangs when trying to access files from a server

Please do let us know if the helps with your concern.

We will be waiting for your response. Have a great week!

Trend Micro Home Users Community
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christa

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Hi Victor

Thanks for your answer, I have installed that hotfix but it has not helped. Do you have another suggestion to try.

Best regards

Christa

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TM_Jean

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Hi christa

You may try the troubleshooting steps in the link below. Make sure that you carefully follow the steps as it involves modification in the registry. 

Trend Micro Security keeps detecting files or programs that are already added to the Exception List

If you need assistance with it, you may seek help by contacting our support.

Ways to Contact Support

We'll wait for your update regarding this case. Thank you!

Trend Micro Home Users Community
(Edited)

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