Trend Micro Internet Security disappeared from my computer, no program files of Trend Micro at all.

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
Trend Micro Internet Security disappeared from my computer. When I searched for it on Start Menu, all it has is the title, without even the icon. Trying to launch it from the start menu has no response.

When I tried looking for the program files in the C drive or D drive, no results turn up. Weirdest thing is I still received the Trend Micro monthly report 2 weeks ago.

I reinstalled Trend Micro but Im worried some virus is lurking around that removed all my trend micro files in the first place.
Photo of Alpaca

Alpaca

  • 102 Points 100 badge 2x thumb

Posted 3 months ago

  • 1
Photo of jappelma

jappelma

  • 70 Points
I seem to have the same problem. 
Photo of TM_Malik

TM_Malik, Employee

  • 2,756 Points 2k badge 2x thumb
Hello, Alpaca and jappelma. Welcome to the Community!

Apologies for the inconvenience but thank you for your posts and letting us know your concerns. We just want to inform you that our developers just recently deployed a 'Version Upgrade' to make sure that our subscribers get the benefits of the latest features from the latest version of the program. It seems that the installation of the latest version on your PC was not able to push through but what we may just do is to provide a manual reinstall for the program. Rest assured the Trend Micro program older versions were uninstalled due to the 'Version Upgrade' and not by a certain virus. We're already checking the causes for this issue and provide fix moving forward.

Thanks so much for your understanding and have a lovely weekend!

Trend Micro Home Users Community
(Edited)
Photo of Alpaca

Alpaca

  • 102 Points 100 badge 2x thumb
ohhh wow, okok thank you for putting to rest my worries. This kind of prompt customer service will be the reason why i renew my trend micro subscription:)
Photo of TM_Jabi

TM_Jabi, Employee

  • 3,862 Points 3k badge 2x thumb
Hello Alpaca

Thanks for staying loyal to us! 

We are glad that we were able to help you.

If you have concerns, questions or inquiries, do not hesitate to post it here again. 

Thanks so much! 

Trend Micro Home Users Community
Photo of jappelma

jappelma

  • 70 Points
Also from my side a big thank you. Trend Micro is again up and running.
Photo of rohanward

rohanward

  • 60 Points

Hi, how did you get it up and running again?


Photo of TM_Victor

TM_Victor, Employee

  • 3,832 Points 3k badge 2x thumb
Hi rohanward,

They might have performed reinstallation of their Trend Micro programs using the latest 2018 versions.

Can I ask you to try the link Reinstalling the latest version of Trend Micro Security program to reinstall your Trend Micro program?

We hope this helps regarding your concern.

Thank you and have a great week!

Trend Micro Home Users Community
 
Photo of TM_Elise

TM_Elise, Employee

  • 274 Points 250 badge 2x thumb
Hi, jappelma and Alpaca!


Thank you for choosing Trend Micro as your device’s safeguard against viruses and other malwares. It's nice to know that your Trend Micro software is working well again.

Please do not hesitate to contact us if there will be issues on your Trend Micro program. You can refer to the link below for the ways on how you can contact our customer support.

How to Contact Trend Micro Support

Have a wonderful day!

Trend Micro Home Users Community
(Edited)