Trend micro internet security crashed than I playing ubisoft "ghost recon wild land"

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged

First my english not well.

Trend micro internet security crashed than I playing ubisoft "ghost recon wild land" and Im off that game and try on Trend micro internet security but crash again, again..

so I reboot my computer and try again than not crash. I don't know why crash!!

my os window 10 64bit.

제가 한국인이니 한국어로도 남깁니다. 유비소프트의 탐클랜시 고스트리콘 와일드 랜드 라는 게임을 켜면 백신이 그냥 꺼집니다. 그상태로 게임을 끄고 다시 백신을 키려해도 작동이 안됩니다. 그래서 컴퓨터를 재부팅하면 백신은 제대로 작동합니다만 또 그 게임을 켜면 또 꺼집니다. 매번 그 게임을 할때마다 재부팅을 할수도 없고 해결좀 해주세요.

Photo of lbtttt

lbtttt

  • 30 Points
  • angry~!

Posted 1 year ago

  • 1
Photo of TM_Kyra

TM_Kyra, Employee

  • 340 Points 250 badge 2x thumb
Hi @lbtttt and welcome to the community!

Thank you for posting here in Trend Micro Home Users Community!

We apologize for the inconvenience this has caused you. Rest assured that we will assist you with your concern.

Just to verify, does Trend Micro program crash when you play Ubisoft's Ghost Recon Wildlands? Or does your game crash when Trend Micro is enabled?

Also, do you see any error message? You may refer to the link below on how to take a screenshot of it.

Taking a screenshot to send to Trend Micro Technical Support

We'll wait for your reply.
Should you havefurther questions, please let us know so that we can assist you further.

Thank you and have a nice day!

Trend Micro Home Users Community
Photo of lbtttt

lbtttt

  • 30 Points

I try reinstall Trend micro internet security. and now it's ok. no more crash. maybe client version 11.0 so that's problem. now 11.1 this version no problem~ thx.