Trend Micro Installation Bluescreen in Windows 10 Fall Creators Update

  • 11
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
I cleanup the Windows 10 environment with Factory Reset. And I trying install Trend Micro Internet Security 2017 to my PC, but I just watch Bluescreen about "PAGE_FAULT_IN_NONPAGED_AREA".

How can I success installation Trend Micro Internet Security in Windows 10 Fall creators update?
Photo of daramkun

daramkun

  • 266 Points 250 badge 2x thumb

Posted 1 year ago

  • 11
Photo of erza

erza, Official Rep

  • 3,150 Points 3k badge 2x thumb
Official Response
@all Thanks for confirming that the new build works.

To those who are still encountering the problem and will land on this community, here is a quick recap for you. There are (2) BSOD scenarios:

1 -- Your machine is updated first with KB4043961 before installing Trend Micro Security 2018 (v12).
The solution is to use the latest builds from the Download Center (http://downloadcenter.trendmicro.com/). Take note that other languages might not be updated yet as of this writing so please get the Global Builds fromĀ TM_AngeloS' reply.

2 -- Trend Micro Security 2018 is installed firstĀ before installing KB4043961
Once your computer successfully reboots from a BSOD, the solution is to update Trend Micro Security 2018. Right click the system tray icon and click Update Now. We rolled out the updates about 5hrs ago and it should automatically update your TMS but if not, please do the manual update.

Again, sorry for the inconvenience.

(I will mark this as Official Solution for now for better visibility)

^erza