Trend Micro Home Taking longer to open

  • 1
  • Problem
  • Updated 3 months ago
Photo of psyko_king_666

psyko_king_666

  • 70 Points

Posted 3 months ago

  • 1
Photo of TM_Iya

TM_Iya, Employee

  • 2,156 Points 2k badge 2x thumb
Hi psyko_king_666,

Are you talking about your Trend Micro program's main console? If yes, may I know if how many minutes does it takes before it opens fully?

Can you check your Trend Micro program's version? For you to do that, please follow these steps below:
  1. Open the Trend Micro Diagnostic Toolkit. Do the following:
    • For Windows 10:
      1. Click Start > All Apps > Trend Micro Security > Trend Micro Diagnostic Toolkit.
    • For Windows 8.1:
      1. On your keyboard, press the Windows Windows Key + C to open Charms bar.
      2. Click Search.
      3. On the Search box, type "Trend".
      4. Click Trend Micro Diagnostic Toolkit.
    • For Windows 7:
      1. Go to Start > All Programs Trend Micro Security > More Tools and Help > Trend Micro Diagnostic Toolkit
  2. Click Yes when the User Account Control window appears.
  3. Click the (E) Details tab.
  4. You will see the Trend Micro version installed on your computer.
Please let us know if you need further assistance. Thank you! :)

~Iya