Trend Micro has Stalled

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Trend Micro has Stalled @ the "installation" stage on my P.C. Windows 10!!! How do I get to complete please?????
Photo of alralph


  • 70 Points
  • Frustrated

Posted 1 year ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,720 Points 10k badge 2x thumb
Hi @alralph, we totally understand your frustration.

For your issue, using the serial number to activate a wrong Trend Micro program can also result in this issue. Serial numbers follow a different format for each program depending on how you acquired the serial number.

Please check your serial number format and download the correct installer file by clicking on the program below:

Maximum Security (Serial Numbers starting with "X")
Installing Maximum Security 2017

For Internet Security (Serial Numbers starting with "P")
Installing Internet Security 2017

For Antivirus+ Security (Serial Numbers starting with "A")
Installing Antivirus+ Security 2017

If the problem persists, please provide a description or picture of the error message( if there's any), we'll be glad to assist you. Thank you.

Trend Micro Home Users Community