Trend Micro FAILS against Malware!

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  • Updated 3 years ago
Could you please explain to me why my computer kept getting slower and slower ever since I installed Trend Micro. It finally got so bad that I installed, and ran, Malware Bytes which found and eliminated 1,587 Malware infections. I thought Trend Micro was supposed to protect me from that, but i guess I wasted my money. Maybe it's time for me to go back to Vipre!
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Jim Cottone

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Posted 3 years ago

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erza, Official Rep

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Hi Jim,

Apologies for the inconvenience.

May I know when do you observe your machine getting slower - surfing the internet, opening applications, etc? Can you also check whether Trend Micro Security is running a scan or updating when you are working on something? You can mouse over the Trend Micro icon in system tray to see its status - scanning or updating - when you feel your machine is slowing down.

Please generate System Information and HiJackThis logs so I can take a look at your system for potential conflicts or malware. Follow the instructions on the links below to do that:
You may upload the logs to your online storage and share the link where I can download it from or copy and paste the content of the log here.


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