Trend Micro disappears while scanning

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  • Updated 1 year ago
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Dear Madam, Dear Sir, since 2 days my trend micro maximum window simply disappears from the screen shortly after starting the daily routine. It seems to me that a bug or else is disturbing the scanning process. Do you think that a new installation will be the cure? Best regards Peter
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Posted 1 year ago

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Photo of TM_Malik


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Hi peebee79,

Thank you for reaching out for assistance.

May we know at what percentage of the scan does the window disappear? It's possible that this is a performance issue but there's a high probability that this is caused by an ongoing issue with the update, sorry about that and our support are already checking on it.

Yes, you may do a clean installation as normal troubleshooting but please make sure to uninstall any other security programs or potentially unwanted programs that might be installed on your PC first.

To do a clean installation, kindly refer on the following steps:
   1.) Uninstall using the Trend Micro Diagnostic Toolkit
          - You may open the Trend Micro Diagnostic Toolkit using a windows search
          - Go to Uninstall tab and click "Stop All Components"
          - After a while, click on "Uninstall a Software"
    2.) Reinstall Trend Micro program
          - Please refer on this link

Hope this helps. Please feel free to provide us updates.

Thank you!