Trend Micro/debug folder over 29GB and growing

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Recently I have been "losing" hard drive capacity such that I now have none. When I free up space it reduces within days or even hours. I've just found that my c/program files/trend micro/debug folder is 29GB. There are several folders within this, two of them over 10GB each. The files within them (and others) seem to get replicated every day, which might explain why my HD space disappears daily.
Can I delete any of these folders or files? What is the answer?
Thanks
Photo of cosmos

cosmos

  • 70 Points
  • confused & frustrated

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @cosmos, thanks for trying our new Community and we totally understand your frustration.

We noticed you have contacted our Email Support over this issue. Hope the issue gets resolved soon! If the issue hasn't been resolved, you may try the following steps: 

For your question, of course you can manually delete your debug data. Here are the steps for your reference:

First stop all Trend Micro Services. Please refer to the following support doc.
Disabling or enabling your Trend Micro Security software - refer to "Disabling Trend Micro Program"
  1. Go to Start > Computer > OS C: or Local Disk (C:).
  2. Go to Program Files > Trend Micro > Titanium > Archive.
  3. Delete all the contents of Archive folder.
Don't forget to enable your Maximum Security after the confirmation.

Also, make sure that the debugging is off to prevent this problem in the future. You can refer to the steps below to manually disable debugging: 

Step1. Stop all Trend Micro Services 

Disabling or enabling your Trend Micro Security software - refer to "Disabling Trend Micro Program"

Step2. Change the setting
a. Go to C: Program Files Trend Micro AMSP. Look for AmspConfig.ini and copy-paste it to your Desktop.
b. Open AmspConfig.ini from Desktop, and look for DebugLogAMSPServiceStart, set it to 0 and then save it.
c. After saving AmspConfig.ini, please copy-paste this AmspConfig.ini form Desktop to AMSP folder.

Step3. Start all Trend Micro Services 
Disabling or enabling your Trend Micro Security software - refer to "Enabling Trend Micro Program"

It's quite a few steps to perform, but please let us know if the solution works for you. Thank you!

Trend Micro Home Users Community
(Edited)

This conversation is no longer open for comments or replies.