Trend Micro Causes Windows 10 to freeze

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  • Problem
  • Updated 2 years ago
  • Acknowledged
I seem to be having a strange problem with trend micro. I have a windows 10 PC, Nvidia GeForce 980xt and stem as well as several games. This was a system that was upgraded from Windows 8.1. I started having a problem about 1 - 2 months ago where about every 15 minutes (give or take) the system will freeze for about 15 - 20 seconds. I tried fixing it for two weeks by updating my BIOS, Firmware making sure windows was up to date. Finally I gave up and rebuilt my system fro scratch with Windows 10 only. AS soon as I installed Trend Micro the problem started again. When I disable the software, the freezing goes away. Any thoughts? It is really annoying when I try and play online games.
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matt_mcnerney

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Posted 2 years ago

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TM_Claudia, Employee

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We're sorry for the late reply. Since this is a serious issue, we'd like to pass your issue to our support center, who will be able to work with you to investigate and resolve. Please let me know if you would like us to proceed with this redirect. Thank you.

Trend Micro Home Users Community
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matt_mcnerney

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Absolutely!
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TM_Claudia, Employee

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Great! I will pass your info to our support center to create a trouble ticket, and a member of our support center will contact you soon!
(Edited)