Trend Micro automatically shuts down randomly

  • 2
  • Problem
  • Updated 2 years ago
  • In Progress
In the last few days, I have been getting messages asking me to turn on Trend Micro. I restart it, only to have it shutdown on its own again within a few minutes to an hour.

Naturally, this is very annoying. Please tell me there is an easy fix/answer.

Thanks.
Photo of jod104

jod104

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 2
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
Thank you for informing us of this issue. Here's an online help doc to help you to resolve. Please let us know if it works for you.
Trend Micro Security program turns on and off automatically

If the problem persists, as you're a valued subscriber of our premium support service, we would like to recommend you to call the Premium Support hotline at any time 24x7 for solving this issue efficiently. Please find the premium service phone number in the "Call Premium Support" section in this page.

Trend Micro Home Users Community