We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Saturday, October 19.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Trend Micro Sandbox feature is under our business product, Deep Discovery Analyzer. You can read more about this on this link.
While the Trend Micro Folder Shield feature is under our home product, Trend Micro Security. It adds an extra layer of defense that limits access to files within the protected folders in multiple user accounts. You can read more about it on this link.