Trend Micro asks me to restart my computer but doesn't work properly after restarting

  • 1
  • Problem
  • Updated 4 months ago
  • In Progress

When I log in to my
PC, the first thing  Trend Micro does when opening the main console is that a box pops up saying that I should connect to the internet and then click 'Update Now', but immediately after that box appears, another box from Trend Micro pops up and says that my protection is disabled, that a problem has temporarily interrupted my protection and that I should restart the computer to fix this problem.

However, when I press 'Restart Now' and log in to my computer again after restarting, Trend Micro does all of the above behaviours again.

When I right-click the Trend Micro icon on the System Tray, select Exit, wait for the Trend Micro System Tray icon to disappear and wait 30 seconds, and then open Trend Micro again, it again does all the above behaviours.

Plus, whenever I right-click the Trend Micro System Tray icon and select Check for Program Updates, the same 'Restart Now' box from before appears.

How do I stop Trend Micro from acting like this?

My operating system is Windows 10 Home, and my version of Trend Micro is 12.0.1226.
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susan1

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Posted 4 months ago

  • 1
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Tom Emmelot, Champion

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Hi susan1

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

Reinstall TM and check if there is not unwanted software on your PC.

Programs to remove before installing Trend Micro Security
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx

Hope this helps.

Kind regards,
Tom
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TM_Yanna, Employee

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Hi susan1,

Thanks for posting your concern here and welcome to the community!

Also, thanks for your suggestion, Tom Emmelot. You are always a big help.

Have you tried to check your installed programs for any conflicting or incompatible software as suggested? You may also want to try the troubleshooting steps provided in the link below:

[Hotfix] Continuous restart on computers with Trend Micro Security installed

Please let us know if this solves your issue! :)

Trend Micro Home Users Community