Trend Micro activation and deactivation

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
We have Trend Micro for two Lenovo PC's. and we keep getting disabled on one of them. The message says to deactivate one of three devices and we only share a subscription with two PC's. No "desktop" is on our subscription.
Photo of srjay2010

srjay2010

  • 70 Points

Posted 9 months ago

  • 1
Photo of TM_son

TM_son, Employee

  • 1,408 Points 1k badge 2x thumb
Hello srjay2010 and welcome to community! 

I tried to check your account and it seems that you registered the "Lenovo-PC" twice. The other one is "this lenovo laptop". You can remove the duplicate "Lenovo-PC"  under your Trend Micro license by following the steps on the link below. 

Removing a device or transferring protection to another device

I hope this helps.

Thank you and have a great day! 

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.