Trend Micro Account overpopulated with expired licenses

  • 2
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)


My Trend Micro Account is overpopulated with expired licenses and valid licenses for the same computer names.

How do I remove the computers which I do not own anymore or the duplicate PC with active and expired licenses?

See below an example, but I have more than that.

Photo of claudiu_botezatu

claudiu_botezatu

  • 2,358 Points 2k badge 2x thumb

Posted 1 year ago

  • 2
Photo of Jhja

Jhja

  • 2,658 Points 2k badge 2x thumb
On my account I just click the little cross to remove a computer.
Photo of claudiu_botezatu

claudiu_botezatu

  • 2,358 Points 2k badge 2x thumb

Hi,

Thank you for your answer!

As you can see in my attachment, I DO NOT HAVEĀ  the little cross to remove a computer.

Thanks!

ClaudiuB

Photo of claudiu_botezatu

claudiu_botezatu

  • 2,358 Points 2k badge 2x thumb
So, any other idea?
Photo of TM_JB

TM_JB, Official Rep

  • 3,354 Points 3k badge 2x thumb
Hi @claudio_botezatu and good to see you again!

The reason why there is no "X" mark on the screenshot you provided is because you cannot delete or remove a seat or device on your license if it is the only one there (which makes it the primary seat).

As for how to remove the old / expired licenses, unfortunately, there is currently no way to remove old /expired licenses. Hopefully we will see this feature implemented in the near future.