Trend Maximum does not complete updating

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  • Updated 1 year ago
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I have bought a new license for Trend Maximum security for 2017 and keyed in the code about 3 weeks ago but up to today it was showing last updated some date in December 2016. Now I have uninstalled McAfee which seemed to be giving clashing problems (I never installed it it just happened!!). Now trend is indefinitely updating and if I try to open the console all I see is a large disk like logo. And widows prompts me not to shut down while update is running (for last 2 hours!!!)
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Posted 1 year ago

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For install any AV must first uninstall any AV and Security software installed in Device .

- Remove McAfee 

- reset system

- install and register Trend Micro Maximum Security 

for now remove Trend micro and McAfee . reset system and try install Trend Micro .
Regards ,

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TM_L, Official Rep

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Hi Amir, thanks for helping!

Hi @alecrw, thank you for trying our new Community! 

For your issue, as Amir mentioned, could you please double check the list in the following online doc to make sure conflict software are all removed? I understand you've done this check already, and that our competitor products have been removed, but sometimes software in the "Others" list might still be present on your PC. It's a long list, so it'll take some time to cross check.
Programs to remove before installing Trend Micro Security

If you are all good with the conflicting software, have you tried to reinstall your Trend Micro Maximum Security? If not, you can refer to the detailed steps:
Reinstalling the latest version of Trend Micro Security program

If the problem persists, please provide a picture of your situation, we'll assist you as soon as possible. Thank you!

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