Trend Max. Security Blocking Paperport

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  • Updated 2 years ago
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As part of my business I scan paperwork using Paperport. I just downloaded my new annual sub. of Trend Max. Sec. and now it is blocking my scanned paperwork. I clicked trust this program and nothing happens - oh it takes me to another screen where I click unblock and then nothing happens. In the meantime it has made my image freeze and causes paperport to become unresponsive. When I close out and start over I end up going through the same process. How do I disable this blocking of my useful programs??? Help before I lose my job.
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Posted 2 years ago

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J and N Larson

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I would contact Trend Micro directly ASAP. This is not the place for quick replies.
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TM_Ian, Employee

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Hi @skeydoo and welcome to our community!

Thank you for posting your concern here. We'd also like to sincerely apologize for the inconvenience that our program has caused you.

I noticed that you've already contacted our Technical Support for this matter and that the issue has been resolved already. However, for future reference, here is a link that has the detailed steps on how to add your program to Trend Micro Exception List:

Configuring the Exception List of Trend Micro Security software

There may also be another feature of the Trend Micro program that may cause some blocking on a program to access some files on your PC. This feature is the Folder Shield. This feature blocks access and modifications on files on the PC to the program that did not create the file being accessed.

For example, there is a Microsoft Word file that is being accessed by a different program, Folder Shield may block this program to modify or access the Microsoft Word file. To know more about Folder Shield, please visit the link below:

Using the Folder Shield feature of Trend Micro Security

We hope these information helps. Should you have further inquiries, please do not hesitate to post it here.

Thank you and you have a great day! :)

Trend Micro Home Users Community

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