Trend is taking up as much of my drive time as possible, slowing the computer down to near unusability, is there a way to control this?

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  • Updated 3 weeks ago
Trend insists on taking up as much of my drive access as possible, slowing the computer down to near unusability, is there a way to control this?
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hugh

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  • like removing it

Posted 3 weeks ago

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ngoclongl

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can you stop the message and information please thanks
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Tom Emmelot, Champion

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Hi hugh

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Are you on the latest version?
Version:15.0.1212

I Quote a TM employee:

Checking the program and version of the Trend Micro product installed on my computer

If you are using the latest version already, there are several reasons why you are experiencing this issue.

1. You might have installed a conflicting Program
- See this link for the list of the Programs Conflicting with the Trend Micro Program

2. Your computer is infected by a malware.
- You can run the Anti Threat Toolkit, a free scanning tool that will look for malicious programs on your computer. See this link for the free tool.
 Using the Trend Micro Anti-Threat Toolkit to analyze malware issues and clean infections (refer to the Clean Infected Computers portion)

3. There are conflicting files, processes or missing permissions.

- For this case, you can do a clean re-installation of the Trend Micro Program by following these steps.
 a. Run Uninstall tool.
  Uninstalling Trend Micro Security software using the Uninstall Tool

 b. Run remnant File Remover 
 Using the Trend Micro Remnant File Remover Tool

 c.Run Permission Tool
 Using the Trend Micro Permission Tool

 d.Installing the Trend Micro Program
 Click on the link for the Free Download and Installation guide.

Installing Maximum Security 2019  - If your serial number starts with X
Installing Internet Security 2019    - If your serial number starts with P
Installing Antivirus+ Security 2019 - If your serial number starts with A

Let us know if this works so our friends in the community can know what solution helped you with this problem. 

Kind regards,
Tom




(Edited)
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TM_X, Official Rep

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Hi hugh, 

As advised by Tom, can you please check if you are running the latest version of the program? Here's a quick guide: 
  1. Open the main console. 
  2. Click on the shadow of a man icon at the upper right corner of the console. 
  3. Click About the Software. The component version should be 15.0.1204
If you have the latest version installed, there may be other causes of the slow down of your computer that can be solved by running the hotfix in this link: 

Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe

Please come back to me with the results. :) 

^X