Trend is not carrying out parental filtering of websites or blocking blocked websites

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
Trend is not blocking websites I've specified and also not stopping adult web sites when on 8-12 yr old filtering.  None of the family controls appear to be working in fact.  Have definitely turned them on and everything working fine on other computers.  What can I do to get this working?
Photo of davidcavanagh0


  • 90 Points 75 badge 2x thumb
  • unhappy

Posted 5 months ago

  • 1
Photo of TM_Ann

TM_Ann, Official Rep

  • 2,180 Points 2k badge 2x thumb
Hi davidcavanagh0,

Welcome to Trend Micro Community!

Sorry to hear about your experience. Possible that it is not working because your Trend Micro is corrupted. Kindly run this tool on your device to reinstall the program, please refer to this link: Trend Micro Security Reinstall Tool

As for the blocking of websites on Parental Control, you may try to use this format http*://*.website name.*/* to include sub-websites. 
Example : http*://*.instagram.*/*
Here is the link about Configuring Parental Control

Hope this helps,
- Ann