Trend has been turned off and blocked by malware so I can't turn it back on , what do I do?

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
I get a message that Trend has been turned off and I am not allowed to turn it back on. I was told this is due to malware, what should I do? Also, I can't access the internet even though the connection is fine.
Photo of happyreader


  • 70 Points
  • frustrated

Posted 3 years ago

  • 1
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Thank you for contacting us in community. We understand your computer may be at risk of malware infection, and we definitely want to help you resolve this issue ASAP! To ensure your problem can be resolved quickly, we would highly recommend you to contact our call center or chat support directly, where our engineers will be able to work with you in-depth to investigate and resolve. Please find the contact info in the page below:
Ways to Contact Support  - see "Call Standard Support" or "Chat with a Technical Support Engineer" section

We're sorry we cannot help you here as solving this issue in community might take much longer. Thanks!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.