TREND has been scanning at 79% for over 6 hours how do I fix it!!!

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  • Problem
  • Updated 2 months ago
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Photo of dawjoy440

dawjoy440

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Posted 2 months ago

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Photo of Tom Emmelot

Tom Emmelot, Champion

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Hi dawjoy440

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Can you see the program that he is scanning at that moment , it is maybe to big.
Else look here:
Scan hangs at 70% to 80%
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1118835.aspx?_ga=2.62752943.20624...

You can stop the scan like this:
Window/r type "SupportTool.exe"
click on C,
click on 5, then after a while
click on 4
Hope this solved it.

Kind regards,
Tom




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