Trend has a problem and disables

  • 1
  • Question
  • Updated 1 year ago
  • In Progress
Yesterday every time I logged on to my computer Trend would come up fine but 15 minutes later it would disable and tell me to restart my computer to start again. Today it doesn't even wait 15 minutes before I get that message.
Photo of JONORAF


  • 70 Points

Posted 1 year ago

  • 1
Photo of woodartisan55

woodartisan55, Champion

  • 8,472 Points 5k badge 2x thumb

Hi JONORAF. I'm posting an answer from one of the Trend Micro techs to pretty much the same problem
Photo of TM_Yner

TM_Yner, Employee

  • 290 Points 250 badge 2x thumb

Hello pdmcln,

This error message pops-up when there incompatible software in your device, like other Anti-Virus programs. Please open your Installed Programs list and check if there are other Anti-virus programs. If you can not locate other Anti-virus program, try the full clean re-installation of your Trend Micro Security. Check the links provided below for the steps on how to do the clean re-installation.

Steps for clean re-installation:
1. Uninstall trend micro maximum security, click the link provided below on how to uninstall it:
     - Uninstalling Trend Micro Security

2. Install the latest Trend Micro Maximum Security, click the link provided below on how to install the latest Trend Micro Maximum Security Version:
     - Installing Trend Micro Maximum Security Version

3. Check the Trend Micro Main Console

We will be waiting for your response. 

Photo of TM_Kaye


  • 3,274 Points 3k badge 2x thumb

I'm sorry to hear that you are encountering the start-up issue of the Trend Micro program. 

Kindly try to restart the Trend Micro components of the program and delete the Trend Micro program updates. To do that, follow the steps below:

  1. Open the Trend Micro Diagnostic Toolkit. Press and hold the Windows button and letter R on your keyboard both at the same time to open the Run console. After that, type: supporttool
  2. Click on OK.
  3. On the Trend Micro Diagnostic Toolkit, go to (C) Uninstall and then click on 5. Stop all components. Please wait until the Trend Micro Security icon on your system tray disappears before proceeding to the next step.
  4. Click on (2) Delete Now and (3) Delete Now to delete the Trend Micro program updates. 
  5. After that, click (4) Start all components to start the Trend Micro program on your computer.
After the steps above, manual update your Trend Micro program.

If the issue still persists, kindly apply the hotfix in the link below.

[Hotfix] Unable to start Trend Micro Security software

Or you may follow the steps provided by our friend, woodartisan55

Let us know how it goes.