Trend disabled

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Trend is sending me a message that it is disabled and that I need to restart the computer. I restart this and check and the same message comes up again and again and again after each restart
Photo of jandale

jandale

  • 70 Points
  • concerned

Posted 2 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Sorry that you're having problems with our product. We have reviewed your issue and based on your problem description, here's a reference doc to solve this problem:
 “Protection Disabled ... Restart Required” still appears when opening the main console of your Trend Micro Security

If above solutions didn't work for you, please send us a screenshot of the error and provide the basic PC information, so we can understand more background for this issue. 

Here's an online document for your reference:
Taking a screenshot to send to Trend Micro Technical Support

Thank you.

Trend Micro Home Users Community
Photo of brianquirk

brianquirk

  • 130 Points 100 badge 2x thumb
dont know how to send screen shot ,,,just fix problem thats what I pay you for thank you
Photo of brianquirk

brianquirk

  • 130 Points 100 badge 2x thumb
When are you able to fix this problem it has been here since yesterday you product has been very poor this year I had difficult time even installing it I be looking else where next year it it doesnt improve
Photo of brianquirk

brianquirk

  • 130 Points 100 badge 2x thumb
I dont understand your instructions on screen shot ,,what part of disabled dont you understand
Photo of brianquirk

brianquirk

  • 130 Points 100 badge 2x thumb
very slow to reply very poor service as well
Photo of Jhja

Jhja

  • 2,658 Points 2k badge 2x thumb
I think it's difficult to help you if you can't understand simple instructions.
Photo of brianquirk

brianquirk

  • 130 Points 100 badge 2x thumb
I dont understand them they are not simple
Photo of brianquirk

brianquirk

  • 130 Points 100 badge 2x thumb
Surely you must understand what the word disabled means without a pictue
Photo of brianquirk

brianquirk

  • 130 Points 100 badge 2x thumb
all I want is for you to fix it ,,is that too hard 
Photo of brianquirk

brianquirk

  • 130 Points 100 badge 2x thumb
I see Iam not the only one not happy with your product
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @brianquirk, sorry for not getting back earlier. 

Are your referring that you are encountering "Protection Disabled ... Restart Required" message on your Trend Micro Security? We definitely want to help you to solve this issue, so we would like to understand your situation a bit more. You're right, a screenshot of your situation is needed. And we just want to confirm:
  • Detailed descriptions of your issue.
  • What's the operating system of your computer? (e.g. Windows 7, Windows 10 etc.)
  • What's the version of your Trend Micro Security? (e.g. Maximum Security 10, Maximum Security 11 etc.)
  • What are the actions taken before the problem happened? 
  • Screenshots
I understand that you want to send a screenshot to us but you have difficult with doing this, please check out this article for step by step directions on how to take a screenshot of your issue:
Taking a screenshot to send to Trend Micro Technical Support

After taking a screenshot/screenshots, please upload it/them by the camera icon below, then click "SUBMIT". Please refer to the following picture. 


Once we understand more background, we'll be able to better assist you and recommend solutions. 

By the way, if you need immediate assistance, I suggest contacting our Chat Support or Call Standard Support directly to help you more efficiently, as they're equipped with better tools to diagnose and troubleshoot. Please see the link below on how to contact our support center:
Ways to Contact Support

Thank you!

Trend Micro Home Users Community