Trend decided to install an update about a week ago, Received "Restart required" error message repeatily

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
Trend decided to install an update about a week age. received "Restart required" error message several times. Clicked on link to fix the problem, printed out instructions and followed them. Got as far as "Installation Incomplete... Error Code:......... when installing Trend Micro Security software. Clicked on that link and started to follow steps - got nowhere (the Uninstall Tool stared to load but after clicking I accept the terms...... - NOTHING HAPPENS! I now have no PC SECURITY! and my license with you has about 6 months to run and you are not providing the PAID FOR Product! 

Dell STUDIO xps running VISTA 
Photo of rfkasica


  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 2
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
Hi rifkasica, I've noticed that you've contacted our Premium Support Team and a technical specialist has been working with you remotely. I'll pass this information to them and hope the issue gets resolved soon!

Trend Micro Home Users Community