Trend blocking passwords on websites I need to access

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  • Updated 2 years ago
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Hi, I use Google Chrome and each time I put my password into websites, such as bank, clothing stores, etc Trend says Transfer of protected data blocked - program chrome.exe this happens everytime I try & use my passwords. I don't want to disable the protection for 30 mins as then I'm not protected which defeats the purpose! Please help Thanks
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seagypsy8

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Posted 2 years ago

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TM_VEN, Employee

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Hi seagypsy8 and Welcome to the Community!


Thank you for posting your concern here. for your concern it is due to Data Theft Prevention feature of the Trend Micro Program configuration. for further troubleshooting you can refer to the link below.

“Transfer of Protected Data Blocked” error message appears when visiting web pages

And if you want other information about Data theft Prevention feature of the program and how to set it up properly you can click this link.

Using the Data Theft Prevention feature of your Trend Micro Security software


Hope this helps.


Trend Micro Home Users Community
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smithey

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Hello. I  have a similar problem.  I viewed the above links you have advised - all ok there. My problem is with my internet banking. Whether I put into theft prevention my whole credit card number or not , it blocks me out of even being able to view transactions in my credit card account in my online banking. Very annoying. It just shuts the page down - cant log out , cant click anything except exit. This has only been a problem since the software update. Any suggestions? I dont want to keep disabling protection all the time - a two step process for everything and it defeats the purpose of having this kind of security. Thanks.
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jackverd

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I have the same problem, and I don't even have data theft protection turned on. What is going on? I don't want to be constantly blocked from doing anything with my credit card, but cannot permanently turn it off (because it is not turned on).  Sure, I can do the temporary disabling of the block but it is playing havoc with my web transactions, as often i end up doubling up on bill payments etc as the first transaction does go through (despite the block message), and then a second transaction goes through after I temporarily disable the block and repeat the transaction (as I don't know it did go through).
(Edited)
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danimcc410

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I been encountering a similar situation recently but with my e-mail address when it is also my username.  But it's happening on an inconsistent basis.  I've had to temporarily disable theft protection because of my username is my e-mail address on Amazon and this community.  But no problem (ie, don't have to temporarily disable) when I log into Facebook and Luminosity, where my username is also my e-mail address.
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TM_Shei, Alum

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Hi smithey, and thank you for sharing your concern!

Let me further explain to you how the Data Theft Prevention feature of Trend Micro works. The "Transfer of Protected Data Blocked" popup appears whenever somebody uses the information saved under the Data Theft Prevention feature. There was an improvement in our Data Theft Prevention on our latest version wherein it can now protect these data even in HTTPS websites for better security. 

The purpose of that feature is to not allow other user to use your information without your permission. However, if you want to use those information, you have to turn off the Data Theft Prevention feature by pressing the F5 key once the popup appears. By doing that, you are not disabling the whole program but the Data Theft Prevention feature only. 

I hope I was able to clarify things for you. 

Should you have other concerns, don't hesitate to reply.

Thank you and have a great day!


Trend Micro Home Users Community
(Edited)
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jackverd

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I have a similar problem which has become a nightmare for me since the latest version of Trend Micro. Frankly, the data theft feature has bugs and does not work. I don't want data theft protection, I do not have it turned on, and yet I still get the error whenever trying to view my credit card transactions at my online bank, or just trying to use my credit card for shopping or paying bills.
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TM_Kim, Employee

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Hi jackverd!

How are you today? I hope you are doing very fine.

Thank you also for informing us your concern here in the community.

I truly understand how you feel about this, but that is how the feature works. Rest assured, that the notifications are real and your program caused this to display a message on your screen.

The Trend Micro program always notify its user about the access/use of his/her protected data.

Furthermore, to avoid frequent notifications from this feature, type the last 8 digits of your credit card number on the Data Theft Prevention feature. This is best practice for greater filtering.

You can also do thisfor the other information that you want to protect:

•  Name - Type your complete name
•  Email Address -Type your complete email address
•  Telephone number - Type your complete telephone number

To configure the Data Theft Protection feature, please refer to the link below.

Usingthe Data Theft Protection Feature

If you need further assistance with the issue, it would be best if you will contact our Technical Support team so we could check on it.

Ways to Contact Trend Micro Support

Thank you and have a great day! :)

Trend Micro Home Users Community
(Edited)
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jackverd

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Problem is - I NEVER had data theft protection turned on, but it was still stopping me using my credit card unless I ticked the box on the message, AND THEN typed my password in a pop up window. By then, the transaction I was doing had either aborted or gone through anyway but without the usual completion info like "successful transaction" message, receipt number etc. SO ... I would expect TrendMicro tool to be smart enough to not create this situation as the 3rd party applications I am using (online bank, online shop) are probably trying to maintain transaction integrity and cannot handle interrupts to the transaction flow (for their security reasons) caused by something on my PC such as trendMicro.

Good news is, I figured out what was going on and have fixed is. For this reason I am putting up this comment to help others. I noticed when I went to customise the Data Theft Protection (that I did not have turned on), that there was a field in the customisation window with label of "Credit Card Number" and a value of *********** in the card number field. It looks like something that has been put into the TrendMicro tool as a default/sample and I took the guess that it was somehow active (DESPITE me not having data theft protection turned on), and so I could not get rid of the field I had never put in there in the first place.

My fix was to turn data theft protection on, go into customisation - - and now the Credit Card field was no longer greyed out, and so I could delete it. After deleting the field, I exited customisation, turned Data Theft Protection off, and have not had the problem since.
My view is that this is a BUG caused by whoever put the greyed out field with name Credit Card and value ********* into Data Theft Protection as a default, thus causing me this problem OUT OF THE BLUE after being automatically upgraded to the new version/release of Trend Micro.   .............. thus ends my sermon :)
(Edited)
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TM_Victor, Employee

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Hi jackverd,

Thank you for updating us regarding this case and apologies for the inconvenience this problem might have caused you.

By default, from a fresh installation of the Trend Micro program there are no settings set for the configuration of Data Theft Prevention.

If in case you had a previous version of the Trend Micro program on the device, it is possible that the Data Theft Prevention for it was already configured and it was cascaded to the latest update for the Trend Micro 2018 version.

On the previous version of the Trend Micro program, the Data Theft prevention is not proactive in detecting web pages that are already running in "HTTPS". These type of web pages are secure and have been used by banking and online transaction web pages. The Data Theft Prevention feature has now become active for HTTPS web pages resulting to the frequent warnings about the web pages and also an added security feature.

Have a great week ahead!

Trend Micro Home Users Community
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pjm396

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i also have had the same problem with a double up of a transaction & can't view my transactions on my internet banking.  No point having this feature  with all the hassle it has created.  Have had Trend Micro for a number of years but this is very annoying
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jackverd

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pjm396 .. I managed to solve this by going into the settings which were turned off, and turning them on, and then deleting a setting for Credit Cards with number **********.  I suspect this had been put in as a default by the programmer who wrote the module and so even though I had not activated the feature, it was active because there was a setting for Credit Cards with wildcard asterisks blocking any card used.

After deleting the setting for Credit Cards, I turned off the feature, and have not had any trouble since. Of course I don't have the protection that the feature offers, but since I never asked for it or knew about it, I don't care.

I sympathize with you. It got beyond annoying to creating havoc with my internet commerce activities. I would have had to uninstall Trend Micro if I had not worked it out.

I hope this helps.
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parkercherie5

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thanks Jackverd, Ive tried this to see if it works.  I enabled the protection, then seemed to work fine (ie I could buy things), then it disabled itself and doesn't matter what i do (ie re-enable), it wont process transactions for certain payments - not all.  If it not addressed soon, i will uninstall and not renew. 
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TM_Shei, Alum

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Hi parkercherie5,

I do apologize for the inconvenience this has caused you. Let's verify first if the Data Theft Prevention feature is turned off. Kindly follow the instructions below to check.

1. Open the main console of your Trend Micro Security software.
2. Click the Privacy tab.
3. Beside the Data Theft Prevention, click Configure.
Configure
4. On the Introduction page, click OK.
5. Check if the slider is enabled. If it's enabled, kindly click the slider to disable it.
Slider

If you have concerns or questions again, do not hesitate to post it here anytime.

Have a great day! 

Trend Micro Home Users Community
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jackverd

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TM-Shei, my whole point is that the feature was working even though I had it turned off. 

I suspect that if there was data in one of the settings fields, then it still made the feature work. I had to turn the feature on to erase the data in the settings, then turn the feature off again, and then I no longer had a problem.

Everyone keeps giving the same answer, so I won't keep butting any more. There is a bug in how the feature disables when it is turned off. Period!
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pjm396

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Hi jackverd

I have had the data theft prevention activated & protecting my credit card for a number of years now.  Have done exactly what you did when this started to happen, then when I wanted to make a transaction activated it again & of course the pop-up box appeared which I allowed to give my card access & that was when it all went pear shaped.  I have turned it off & removed my card number, so as far as I'm concerned there might as well not be that feature in the programme but what really got up my nose was not being able to view any transactions on my internet banking for that card, not to mention that it took a few phone calls to the company to rectify the problem as my order went completely haywire.

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thrashd1

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Problem solved by entering 8 characters of accounts.  Whew!
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TM_JK

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Hi thrashd1,

Thank you for the update. We are very happy that the issue has been resolved. I will be closing this post now. Please don't hesitate to post here should you have any other concerns in the future.

Trend Micro Home User Community

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