Trend Beta 2020 - Full scan Issue

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  • Problem
  • Updated 2 months ago
  • In Progress
Initiated a full scan on the PC. Scan ran for 4 to 5 minutes, when the PC froze. Had to switch off the PC and reboot. Have not tried another full scan. Never had this issue with previous versions of Trend on this PC.
Special Built PC
Windows 10 32 bit
Trend Beta 2020
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Posted 2 months ago

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I have made a full scan without issues. So far so good.

W7 64bit service pack 1, CPU AMD Athlon II, X3, 3.11GHz.
4GB Ram
Trend Beta 2020
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TM_Dianne, Employee

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Hi Barry,

Thank you for raising this concern/possible bug with Trend Micro Security 2020 Beta. You mentioned that your PC froze when you ran a full scan. With that, we need you to collect and submit logs to us for further checking on our back end. 

How to collect logs?
1. Click Start menu.
2. Search for"Trend Micro Diagnostic Toolkit" then click.
3.On debug tab,click "Start Collecting Data".
4. Try to reproducethe said issue.
5. Once finished,click "Finish Collecting Data".

I will also send an email to you to further discuss this matter. Thank you for participating Beta Testing!

~Dianne from Beta Team