Tremd Micro will no longer open

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  • Updated 2 years ago
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Hello,

I ran threat detector after hearing about Wannacry scare. PC is clean but during check I disabled SMB1 server. Now Trend Micro won't launch. Help?
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bezeerk

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Posted 2 years ago

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bezeerk

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Using Windows 10, HP Envy
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TM_Kiko, Employee

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Hello bezeerk ! Welcome to the community!

We understand that you are having troubles opening the Trend Micro console after you have disabled the SMBv1 as prompted by the program to protect you against the ransomware. Allow me to help you with this.

There might be some issue with the Trend Micro Program running on your computer. Can we try restarting your computer then try opening the Trend Micro Program again? If this does not fix the issue, kindly try Opening the Trend Micro Diagnostic Toolkit then have the program manually Disabled. You can open the Diagnostic toolkit by following these steps.

Go to 
  1. Click Start > All Apps > Trend Micro Security > Trend Micro Diagnostic Toolkit.
Proceed to Tab C (Uninstall) then click on Stop All Components. Kindly wait at least 3 minutes to ensure that all components has been disabled then click on Start All components again.

                                                 
If this does not solve the Problem, proceed with Uninstalling the Trend Micro Program through the Diagnostic Toolkit then try reinstalling the program back to your computer.

Installing Trend Micro Security purchased from Best Buy for Windows and for Mac

Let us know if this works.

Trend Micro Home Users Community

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