Transfer of protected data blocked

  • 1
  • Question
  • Updated 10 months ago
  • Answered
Hello, I'm using the "Block the transfer of protected data" and when I'm surfing the net it's disruptive. How can I avoid the disruptions and still have the data protection?
Photo of joeg2583

joeg2583

  • 70 Points

Posted 10 months ago

  • 1
Photo of TM_Patch

TM_Patch, Employee

  • 526 Points 500 badge 2x thumb
Hi joeg2583, Welcome to the Community!

Thank you for posting your concern here. Let me help you on this one.

You might receive this pop-up message when the information you entered in the Data Theft Prevention feature has an identical series of numbers on the website.

For example:

  • You entered the last four digits of your credit card number: "1040" on Data Theft Prevention.
  • You searched in Google and your search keyword contains the same number you used on the Data Theft Prevention feature.
This message appears to notify you that a protected data has been blocked by the Data Theft Prevention feature of your Trend Micro Security software. We have improved our Data Theft Prevention feature on our latest version so it can now protect these data even in HTTPS websites for better security.

 You can avoid or stop getting this message by doing the following:

  1. On the pop-up message, click Temporarily disable this protection.
  2. On your keyboard, press the F5 key. This will refresh the website and disable the Data Theft Protection feature for 30 minutes.
To avoid frequent notifications from this feature, type the last 8 digits of your credit card number on the Data Theft Prevention feature. This is best practice for greater filtering.

You can also do this for the other information that you want to protect:

  • Name - Type your complete name
  • Email Address -Type your complete email address
  • Telephone number - Type your complete telephone number
To configure the Data Theft Prevention feature of your Trend Micro Security software, follow the steps on this Knowledge Base article: Using the Data Theft Prevention feature of Trend Micro Security.

I hope this helps. Let us know if this works. :)

Thank you and have a great day!

Trend Micro Home Users Community 
(Edited)

This conversation is no longer open for comments or replies.